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Cancellation Policy

The terms herein shall establish MehakJewellerymart’s /Mehakcurators cancellation and refund policy regarding orders placed on the MehakJewellerymart/Mehakcurators website and/or Physical Store/ or through any other medium or application like Whatsapp etc.

I. Cancellation and Refunds by the Company

1. Please be aware that there may be certain orders that we are unable to accept and must cancel. We retain the right, at our sole discretion, to decline or cancel any order for any reason, without any obligation to pay any liability arising out of cancellation of that order. Situations leading to order cancellations may include, but are not limited to inaccuracies or errors in website/whatsapp or instore-purchase by customer, errors related to pricing information,product description issues/ technical issues, or concerns related to credit/debit fraud or any other payment method. Additional verifications or information may be required before accepting any order. We will contact you if any part of your order is canceled, or if extra information is needed to proceed. If we cancel your order after charging your credit/debit card, the refunded amount will be credited to your credit/debit card account.

2. MehakJewellerymart/Mehakcurators reserves the right to cancel any order, even after it has been shipped, if pricing errors, delivery location issues, product discrepancies, employee mistakes at MehakJewellerymart/Mehakcurators, unforeseen circumstances, natural disasters, logistics delays, vendor-related errors, incorrect website information, or any other errors or fraudulent activities are detected by the MehakJewellerymart/Mehakcurators team.

3. Refunds will follow MehakJewellerymart/Mehakcurators refund policy in the event of a cancellation. Refunds may take some time, and MehakJewellerymart/Mehakcurators will not be liable for finance charges due to delays. The payment gateway may sometimes take up to 30 days to reflect the payment back into the customer’s account.

4. MehakJewellerymart/Mehakcurators will not be held responsible for order delays caused by cancellations. Delivery commitments are subject to cancellation and cannot be guaranteed in unforeseen circumstances.

II. Liability in case of Cancellation by the Company

1. MehakJewellerymart/Mehakcurators assumes no additional liability in the event of order cancellation. The liability is limited to the amount paid by the customer, provided that payment has been received by MehakJewellerymart/Mehakcurators in MehakJewellerymart/Mehakcurators bank. MehakJewellerymart/Mehakcurators is only responsible for refunds made to the bank account of MehakJewellerymart/Mehakcurators. In the case of “cash on delivery” orders or orders requiring payment after delivery, MehakJewellerymart/Mehko/Mehakcurators is not responsible for any refunds. Notification may be made via phone, WhatsApp, message, or email for such cancellations. If MehakJewellerymart/Mehakcurators is unable to reach the customer, the order may be marked as canceled in the customer’s account.

2. An order placed on website/whatapp does not amount to confirmation, it is simply request received for the product, MehakJewellerymart/Mehakcurators after manual review of request checks for feasibility, delivery address, logistics and other parameters after which  MehakJewellerymart/Mehakcurators goes ahead with fulfilling the order.

3. MehakJewellerymart/Mehakcurators cannot confirm the product’s price until you place the order. If a product or service is listed at an incorrect price or with incorrect information due to technical errors, MehakJewellerymart/Mehakcurators reserves the right to refuse or cancel orders placed for that product or service. If an item is wrongly priced, MehakJewellerymart/Mehakcurators may contact you for instructions or cancel the order, and the amount will be refunded to your credit/debit card account if applicable.

4. Prices and product availability on the site are subject to change at the sole discretion of MehakJewellerymart/Mehakcurators. MehakJewellerymart/Mehakcurators may revise or discontinue any product or service at any time. If MehakJewellerymart/Mehakcurators cannot deliver the product on time or at all, or due to incorrect pricing, you will be notified by email, and your order may be automatically canceled. MehakJewellerymart/Mehakcurators shall not be liable for any damages resulting from order cancellations/non-fulfilment of order or delivery delays.

5. The order confirmation email sent immediately after placing an order is a request for a product from the customer and does not constitute a commitment of sale. MehakJewellerymart/Mehakcurators manually reviews each request, validates the order, and generates an invoice after considering feasibility, delivery address, and other parameters.

III. Cancellation by You

1. Unless otherwise stated, you are not entitled to cancel orders on MehakJewellerymart/Mehakcurators free of charge.

2. For canceled or refused orders in the case of Cash on Delivery orders, no refund is provided, and the amount paid in advance for the order shall be forfeited. Subsequent orders may be subject to reconsideration by MehakJewellerymart/Mehakcurators.

3. For prepaid orders canceled by the customer after the product has been shipped, no refunds will be offered, and the entire payment will be forfeited. Cancellation is not possible for prepaid orders once the products have been shipped.

4. For prepaid orders canceled before the product has been shipped, 50% of the payment will be refunded to the customer. If canceled within 1 hour of placing the order, 80% of the payment will be refunded, provided the goods have not been shipped.

5. An item may be shipped, but the order may not be marked as shipped,or customer may or may not be notified regarding shipping, customer will have to take MehakJewellerymart/Mehakcurators word regarding the shipping status, as MehakJewellerymart/Mehakcurators may take up to 12 hours to update information on the website.

6. Refunds will be processed using the same payment method used for the order or any other method which will be as per discretion of MehakJewellerymart/Mehakcurators. Payment gateway charges are not refunded to the customer in cases of order cancellation by the customer or MehakJewellerymart/Mehakcurators, as these charges are paid to the payment gateway and not to MehakJewellerymart/Mehakcurators.